Privacy policy

Last updated: 8 October 2026

This policy explains how Majo Foods LLP ("Soroco House") handles personal data when you use soroco.coffee, order.soroco.coffee or our WhatsApp ordering service, in line with India's Digital Personal Data Protection Act, 2023.

What we collect

• Order details: your name, mobile number, the outlet, items, pickup point or table number, and any notes.
• Payment status: whether your payment succeeded, and Razorpay's payment reference. Card, UPI and bank details are handled by Razorpay, not us.
• WhatsApp messages: if you order on WhatsApp, the messages you send us and your WhatsApp profile name.

How we use it

• To take, prepare and hand over your order, and to update you about it.
• To send your order to the outlet's point-of-sale system (Petpooja).
• To handle refunds, support requests and legal or tax obligations.

We don't sell your data, and we don't send marketing messages unless you've asked for them.

Who processes it for us

• Razorpay: payments.
• Petpooja: our outlets' point-of-sale system.
• Meta (WhatsApp Business Platform): WhatsApp messages.
• Anthropic (Claude): our WhatsApp ordering assistant reads your messages to take your order.
• Our hosting provider, where the ordering system runs.

Cookies and storage

We don't use advertising or tracking cookies. The ordering site stores your cart and chosen outlet in your own browser so they survive a refresh.

How long we keep it

Order records are kept as long as needed for accounting and tax law. Chat conversations are reset after each order and are not used for anything else.

Your rights

You can ask to see, correct or delete your personal data, or withdraw consent, by contacting us. .